Anonymous
map-marker Porterville, California

Smelled Funny

I recently ate a caramello and it had a weird chemical smell. I thought it was the wrapper but after one bite something was off. Very disappointed
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Javontay Fej

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| map-marker Austin, Texas

Moldy chocolate bar

Hershey - Moldy chocolate bar
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Hershey - Moldy chocolate bar - Image 3
I purchased a Hershey bar through a 3rd party (DoorDash) and was surprised that it expired in 2023 and is still being sold to consumers. Rarely have I ran into any issues, but this was a very moldy chocolate bar and i felt it was only right to put in for some extra precautions that your products are not being sold as intended.
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Joey L Cpm

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| map-marker Naperville, Illinois

Yellow hard coating on the mini eggs

Hershey - Yellow hard coating on the mini eggs
Hershey - Yellow hard coating on the mini eggs - Image 2
Hershey - Yellow hard coating on the mini eggs - Image 3

We recently purchased a couple of bags of the mini white chocolate eggs. We found that a lot of them had a yellow hard coating on them.

We threw most of them away, for we were giving the treats to children. I'm not trying to make a big fuss over candy, but i thought that you should know the importance of this situation. I'm just assuming that your major demographic is children. You need to be better about your quality.

My wife and I work for a company that makes kids snacks and that is the number one thing we focus on as a company, only second to safety. I mainly just want to make you aware.

See something, say something.

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Brittany P Nst

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Peanut butter cup empty

Hershey - Peanut butter cup empty
Hershey - Peanut butter cup empty - Image 2
Hershey - Peanut butter cup empty - Image 3
I got a king size peanut butter cup the first 3 we're fine but the last one had no peanut butter in it lol it's just a chocolate cup. I only took one bite and I have the rest of it still as well as a picture.
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Loss:
$4
Pros:
  • Amazing candy absolutely delicious

Preferred solution: Deliver product or service ordered

Jodi J Paf

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Verified Reviewer
| map-marker Carmichael, California

I'm a chocolate candy girl, and I'm so mad right now

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Hershey - I'm a chocolate candy girl, and I'm so mad right now
Hershey - I'm a chocolate candy girl, and I'm so mad right now - Image 2
Hershey - I'm a chocolate candy girl, and I'm so mad right now - Image 3
Hershey - I'm a chocolate candy girl, and I'm so mad right now - Image 4
Hershey - I'm a chocolate candy girl, and I'm so mad right now - Image 5
Hershey - I'm a chocolate candy girl, and I'm so mad right now - Image 6

MaybeI'm a life time chocolate reeses, lover. And am usually loyal to my Fast break candy bar.

But tonight I had a craving and went outside in pouring rain late night to go get my candy bars.

Went to liquor store and couldn't find the Big Fast Break candy bar.

So I settled for a long size Reeses Sticks- I've waited around 2 hours and decided to open,

Well I'm am disgusted with my purchase tonight.

The liquor store owner first of all charged like 4.00 for the candy bar which is high isn't it? And now I open it and it's looks so gross got weird things on it that doesn't look good at all, but crazy candy lover here decided to try it anyways.

Bad mistake on my part and I spilt the whole bite out on my table, yuck. So I looked at expiration date and it says: 65FO7Y31 BB 12 2023

I'm not sure whose fault this is but it's not mine, and I will do whatever I need to get another fresh candy bar king size... And maybe a few freebies for my disappointment.

I won't get far with the liquor store person so why bother.

This store is selling your expired products which is bad on your business.

I'm a reviewer and will review this problem on Facebook 2 marrow.

Please get back to me with whatever you need from me to make this disappointing situation better.

I mean it's almost March 2024 so it's really old. I want issues a recipe but I have the candy bar and can give you whatever else you need.

Thank you

A very unhappy candy lover

Jodi Jacobs

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Loss:
$4
Pros:
  • Usually great candy bars
Cons:
  • Liquor stores sale old candy makes your company look bad

Preferred solution: Full refund

User's recommendation: But twix

1 comment
Guest

So take it back to the store for a refund. How stupid are you?

Stacey P Yiq

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Reese's miniatures

Hershey - Reese's miniatures
I purchased Reese's Peanut Butter cup miniatures at CVS The bag # 88K19H12L BB 11 2024 11:50. There were 2 cups in the bag with only crushed foil wrappers, no peanut butter cup.
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Preferred solution: Apology

Lauralee W Xve

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Cadbury Chocolate Caramel Eggs

Hershey - Cadbury Chocolate Caramel Eggs
I purchased a box of 5 Cadbury Chocolate Cadbury Chocolate Caramel Eggs at Walmart in Bay Minette AL yesterday and of the 5, 3 had no filling in them. I don't know what kind of quality control you have but obviously they aren't doing their job. This item costs over $5 at my local Walmart and that's too much not to get everything I pay for.
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Loss:
$5

Preferred solution: Full refund

Laurie H Kie

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Complaint

Hershey - Complaint
Hershey - Complaint - Image 2
The ice cream was missing the cone. The ice cream and the chocolate was there but there was no cone on the outside of it and I have attached the picture.
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User's recommendation: Not sure how to avoid this

Ashley S Dqf

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Wood in my pay day

Hershey - Wood in my pay day
Hershey - Wood in my pay day - Image 2
I found wood in my fun size candy bar and Im prepared to move forward with a lawyer if this isnt resolved. I bit down so hard on the wood that I had a toothache and had to take pain medicine. How is there wood in a candy bar?
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Preferred solution: Full compensation for leaving work because of a toothache. Tooth examination and compensation for a filling

Judy L Rzu

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You were supposed to send me a code to verify my email address regarding my complaint and you failed.

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I made a complaint today, April 12, 2024 regarding the directions on the back of your hersheys toffee bits. I stated my complaint and I received a message that a code would be sent to me to verify my email address. I received the code but the first one was not accepted. The second one never came to me email address. You guys are really *** me off now. I want to hear from a human regarding my complaint as soon as possible
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Loss:
$5
Cons:
  • Your directions for your cookies is inaccurate and outdated

Preferred solution: I want to talk to a human regarding my concern and a refund

Brandee B Mtb

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Verified Reviewer
| map-marker Seattle, Washington

Disgusted customer

Hershey - Disgusted customer
Hershey - Disgusted customer - Image 2
I went to the store today and bought 4 big cup candy bars only to find that 2 of them looked to have something like a bug that eat through my big cups, I'm not sure if I can even think bout eating another one of your candies and I love them but just the thought of there might have been bug in it just grosses me out and that is sad and I am very disappointed in Reese's
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User's recommendation: Right now I wouldnt recommend it

Brianna A Ldo

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Quality Concern: Hair Found in Reese's Snack Pack

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Certainly, I'm sorry to hear about your experience. Here's a draft for your email:

---

Subject: Quality Concern: Hair Found in Reese's Snack Pack

Dear Corporate Team,

I hope this email finds you well.

I am writing to bring to your attention a concerning incident I experienced with one of your products.

Recently, I purchased a brand new snack pack of Reese's from Dollar General, as I work directly across the street at the courthouse. As a loyal customer who enjoys your products regularly, I was excited to indulge in this treat. However, upon opening one of the individual Reese's cups and taking a bite, I was shocked and deeply disappointed to find a foreign object embedded within the chocolate a blonde hair.

As a black woman with dark black hair, it was evident that this hair did not belong to me. This discovery not only caused me great discomfort but also raised serious questions about the quality control processes in place at your manufacturing facilities.

I understand that occasional issues may arise in any production process, but finding a foreign object in a consumable product is completely unacceptable and poses health risks to consumers.

I am reaching out to you to express my concerns and to seek assurance that steps will be taken to prevent such incidents from occurring in the future.

Additionally, I kindly request that you investigate this matter further to identify the source of the contamination and take appropriate corrective actions.

Please let me know how you plan to address this issue and what measures will be implemented to ensure the safety and quality of your products going forward. I look forward to your prompt response and resolution of this matter.

Thank you for your attention to this important issue.

Sincerely,

Brianna Arthur

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Dozier Ilw
map-marker Glendale, Arizona

Your recipe for the cookies of: heath English tofffee bits

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I tried making a batch of these cookies to only end up with them being totally wasted. I bought another bag of the chips and added 3 cups of flour not just one cup as the directions on the back of your page says.

I wasted $4.99 cents plus tax on trying to make these cookies according to your directions.

I would like to suggest that your company revise the directions for these cookies.

Because like I said the directions on the back of your package of Heath English Toffee Bits for cookies is all wrong. And the temperature of the oven needs to be 325 not 375. Trust me.

I e had to readjust the temperature on your products for over 15 years. Now Im done and its time that I complain because Im tired of spending money on buying this item only to have to throw it away because your directions are invalid and out of date.

I have bought this item more than 50 times and I always have to revise it and now its time that I speak up and let your company know that your directions need to be revised and updated.

I hope to hear back from you regarding my complaint and concern.

Thank you for your attention to this matter.

Judy legg

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Vanessa W Buz

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Verified Reviewer

Bad business

3 times I have tried this. Replace 2 outrageous bars at $3 plus change each. No Reese's pieces in them
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Loss:
$6

Preferred solution: Full refund

Philip S Fzc

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Verified Reviewer
| map-marker Decatur, Illinois

Piece of medal in my candy bar

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Hershey - Piece of medal in my candy bar
I bought a Hershey milk chocolate bar the other day when I bit down on a piece I bit down on a piece of medal or something inside the chocolate bar an chipped my tooth
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Melaney Mqx

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| map-marker Middletown, Ohio

I bought a 3.8 oz. bag, missing 2 flavors!

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Hershey - I bought a 3.8 oz. bag, missing 2 flavors!
Hershey - I bought a 3.8 oz. bag, missing 2 flavors! - Image 2
My favorite candy! But to buy a bag, and not have one of my favorite flavors! Dissatisfied, I never have had a problem until now! I'm a loyal, Jolly rancher fan! Let alone, 2 flavors! No apple, or cherry, my favorite!
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User's recommendation: Keep on sucking! Jolly ranchers are the best!

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