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Hershey

Hershey

www.thehersheycompany.com
What is your customer experience with Hershey?

Hershey Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Hershey has 2.4 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.

  • 50% of users would likely recommend Hershey to a friend or colleague.

  • Rating Distribution
  • Pros: Cool blast chews, Great products, Amazing candy absolutely delicious.
    Cons: Discontinued product, Greedy, Ice breakers cool blasts.

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Media from reviews

Hershey - No green apple in a bag that I bought
A bug in my hersheys bagHershey - Complaint about productHershey - Complaint about product - Image 2Hershey - Complaint about product - Image 3Hershey - Complaint about product - Image 4Hershey - Oh Henry Nutty
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Anonymous
map-marker Chicago, Illinois

Unidentified objects in the Hershey's chocolate.

I purchased Hershey's nuggets, a bag every day. And lately there's been little white, like plastic pieces in it or little pieces of foamy, things looks like ground beef, what is that?

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Faylene Ypp

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Verified Reviewer
| map-marker Jacksonville, Florida

No green apple in a bag that I bought

Hershey - No green apple in a bag that I bought

I've been eating jolly ranchers since I was 3 years old it really upset me I used to do the sticks but you guys don't make them no more as far as I know but it really hurt my feelings you didn't have the sour apple in the bag

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Alexandria L Gfn

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Verified Reviewer
| map-marker Holly Ridge, North Carolina

Complaint about product

Hershey - Complaint about product
Hershey - Complaint about product - Image 2
Hershey - Complaint about product - Image 3
Hershey - Complaint about product - Image 4

Today, 07/26/2024, I bought my daughter a pack of Hershey's candy. The date said 'Best Buy 03/2025', but when my daughter ate the candy, it looked very old. I have pictures if needed.

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lexi s Lav

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Verified Reviewer
| map-marker Montreal, Quebec

A bug in my hersheys bag

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A bug in my hersheys bag

I opened a bag of hersheys chocolate I had just gotten and there was a bug in one of my chocolates. I'm extremely disgusted.

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User's recommendation: i'd honestly recommend buying your chocolate elsewhere.

Lisa D Ihk

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Verified Buyer
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Verified Reviewer

Recent visit

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Contains 1 confidential file for company representatives

Family vacation for the second time and was extremely disappointed with the cleanliness of the park. It was very dirty, especially in the waterpark area, with tables left with food, garbage cans overflowing, and garbage on the ground.

Couldn't find any employee willing to help clean up!

A convenience fee was charged for two days of parking twice! Why???

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Pros:
  • Plenty of rollercoasters
Cons:
  • Cleanliness of park

Preferred solution: Price reduction

User's recommendation: Lower your parking rates - hire more custodial staff

Andrea R Jwr

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Verified Reviewer

Oh Henry Nutty

Hershey - Oh Henry Nutty

The packaging says it's a limited edition! No, no, no!

Please do not discontinue it.

It can't be discontinued. It's delicious!!!

Thank you,

A

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Preferred solution: Assurance that the Oh Henry Nutty will be continued!!

User's recommendation: Buy it!! It’s so gooood!!

Javontay Fej

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Austin, Texas

Moldy chocolate bar

Hershey - Moldy chocolate bar
Hershey - Moldy chocolate bar - Image 2
Contains 1 confidential file for company representatives

I purchased a Hershey bar through a 3rd party (DoorDash) and was surprised that it expired in 2023 and is still being sold to consumers. Rarely have I ran into any issues, but this was a very moldy chocolate bar and i felt it was only right to put in for some extra precautions that your products are not being sold as intended.

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Joey L Cpm

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Verified Buyer
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Verified Reviewer
| map-marker Naperville, Illinois

Yellow hard coating on the mini eggs

Hershey - Yellow hard coating on the mini eggs
Hershey - Yellow hard coating on the mini eggs - Image 2
Contains 1 confidential file for company representatives

We recently purchased a couple of bags of the mini white chocolate eggs. We found that a lot of them had a yellow hard coating on them.

We threw most of them away, for we were giving the treats to children. I'm not trying to make a big fuss over candy, but i thought that you should know the importance of this situation. I'm just assuming that your major demographic is children. You need to be better about your quality.

My wife and I work for a company that makes kids snacks and that is the number one thing we focus on as a company, only second to safety. I mainly just want to make you aware.

See something, say something.

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Brittany P Nst

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Verified Buyer
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Peanut butter cup empty

Hershey - Peanut butter cup empty
Hershey - Peanut butter cup empty - Image 2
Contains 1 confidential file for company representatives

I got a king size peanut butter cup the first 3 we're fine but the last one had no peanut butter in it lol it's just a chocolate cup.

I only took one bite and I have the rest of it still as well as a picture.

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Loss:
$4
Pros:
  • Amazing candy absolutely delicious

Preferred solution: Deliver product or service ordered

Jodi J Paf

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Verified Reviewer
| map-marker Carmichael, California

I'm a chocolate candy girl, and I'm so mad right now

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MaybeI'm a life time chocolate reeses, lover. And am usually loyal to my Fast break candy bar.

But tonight I had a craving and went outside in pouring rain late night to go get my candy bars.

Went to liquor store and couldn't find the Big Fast Break candy bar.

So I settled for a long size Reeses Sticks- I've waited around 2 hours and decided to open,

Well I'm am disgusted with my purchase tonight.

The liquor store owner first of all charged like 4.00 for the candy bar which is high isn't it? And now I open it and it's looks so gross got weird things on it that doesn't look good at all, but crazy candy lover here decided to try it anyways.

Bad mistake on my part and I spilt the whole bite out on my table, yuck. So I looked at expiration date and it says: 65FO7Y31 BB 12 2023

I'm not sure whose fault this is but it's not mine, and I will do whatever I need to get another fresh candy bar king size... And maybe a few freebies for my disappointment.

I won't get far with the liquor store person so why bother.

This store is selling your expired products which is bad on your business.

I'm a reviewer and will review this problem on Facebook 2 marrow.

Please get back to me with whatever you need from me to make this disappointing situation better.

I mean it's almost March 2024 so it's really old. I want issues a recipe but I have the candy bar and can give you whatever else you need.

Thank you

A very unhappy candy lover

Jodi Jacobs

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Loss:
$4
Pros:
  • Usually great candy bars
Cons:
  • Liquor stores sale old candy makes your company look bad

Preferred solution: Full refund

User's recommendation: But twix

1 comment
Guest

So take it back to the store for a refund. How stupid are you?

Anonymous
map-marker New York, New York

Need your help

Good morning, My name is Maritza Morales. I live in New York City and I wanted to know if you could help me.

My son just received his new kidney on August 11th and right now he needs to be really hydrated and I wanted to know if you could help me because I wanted to get a refrigerator which has water and ice. Any help that you can give me by sending me some chocolate that I can sell to my neighbors and friends to see if I can get the $1,600 to buy him a refrigerator.

If you need any proof that he received his kidney, my phone number is

917-520-**** and my address is

725 FDR drive #6G

New York, New York 10009.

I am his mother and I'm 65 years old and I am in a fixed income and I can't afford it by myself. I cry everyday to see if there's a miracle in me trying to get him this refrigerator.

Thank you so much!

I hope and pray to hear from you guys.

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User's recommendation: They just said no and I was really looking forward for their help. I will let everyone know never to ask Hershey's for help. I thought they would be the ones to help me.

Stacey P Yiq

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Verified Reviewer

Reese's miniatures

Hershey - Reese's miniatures

I purchased Reese's Peanut Butter cup miniatures at CVS

The bag # 88K19H12L

BB 11 2024 11:50.

There were 2 cups in the bag with only crushed foil wrappers, no peanut butter cup.

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Preferred solution: Apology

Lauralee W Xve

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Verified Reviewer

Cadbury Chocolate Caramel Eggs

Hershey - Cadbury Chocolate Caramel Eggs

I purchased a box of 5 Cadbury Chocolate Cadbury Chocolate Caramel Eggs at Walmart in Bay Minette AL yesterday and of the 5, 3 had no filling in them. I don't know what kind of quality control you have but obviously they aren't doing their job. This item costs over $5 at my local Walmart and that's too much not to get everything I pay for.

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Loss:
$5

Preferred solution: Full refund

Laurie H Kie

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Verified Reviewer

Complaint

Hershey - Complaint
Hershey - Complaint - Image 2

The ice cream was missing the cone. The ice cream and the chocolate was there but there was no cone on the outside of it and I have attached the picture.

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User's recommendation: Not sure how to avoid this

Ashley S Dqf

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Verified Reviewer

Wood in my pay day

Hershey - Wood in my pay day
Hershey - Wood in my pay day - Image 2

I found wood in my fun size candy bar and Im prepared to move forward with a lawyer if this isnt resolved. I bit down so hard on the wood that I had a toothache and had to take pain medicine. How is there wood in a candy bar?

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Preferred solution: Full compensation for leaving work because of a toothache. Tooth examination and compensation for a filling

Brandee B Mtb

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Verified Reviewer
| map-marker Seattle, Washington

Disgusted customer

Hershey - Disgusted customer
Hershey - Disgusted customer - Image 2

I went to the store today and bought 4 big cup candy bars only to find that 2 of them looked to have something like a bug that eat through my big cups, I'm not sure if I can even think bout eating another one of your candies and I love them but just the thought of there might have been bug in it just grosses me out and that is sad and I am very disappointed in Reese's

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User's recommendation: Right now I wouldnt recommend it

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